All of us hate waste–it’s always, well, wasteful. It accomplishes nothing. And nothing is worse for a call center rep than waste–time wasted dialing a number, getting an answering machine, not leaving a message, waiting for the next call . . . the list goes on. How much of your sales team’s budget is wasted on the phone doing activities that ultimately provide zero return?
A good autodialer can save you from wasting time. A predictive autodialer can dial around four lines per agent, connect the customer if one line goes live, abolishing the waste of dialing numbers for hours on end and yielding no success. Some more sophisticated autodialers can detect answering machines and leave an automated message behind, further reducing the waste. An auto dialer doesn’t directly increase sales revenue–it merely puts the rep in a position to maximize their own efforts, an investment that can pay for itself.
Tweet