Respond Before They’re Gone

Technology today allows you to shop from the comfort of your own home. No matter how big or small your desired product is, you can generally comparison shop for and purchase it from the comfort of your nice office chair. Online shopping has made shopping not only easier, but much more efficient. It’s now possible to browse several different stores or carriers of a product and compare prices in a fraction of the time it would take to physically visit each of the stores. There are even websites that help you comparison shop. Sometimes bigger purchases require that the customer have a trial or see a demo. It often takes weeks for a customer to receive a product to test out. Does it have to be this way?

Imagine going into a store to buy a new state-of-the-art plasma TV to watch the big game that Saturday. As you walk in to talk to someone about making this big purchase, you see a sign on the customer service desk that says, “Back in 42 hours, thanks for your patience!” Chances are that upon reading this message you would be anything but patient. Can you imagine how frustrating it would be to not have someone respond to your simple questions about one of their products? You already have an interest to buy, but the seller seems to have little interest to sell.
This is an example that correlates directly to the world of sales. In fact, a study done by InsideSales.com found that on average, businesses take 42 hours to respond to new leads. Why would anyone let such hot leads slip right through their fingertips. Another study found that contacting a new lead within 5 minutes instead of within 30 minutes increases qualification rates by 21 times. Calling immediately is important, but how do you contact leads that quickly? Is it humanly possible?
It may not be humanly possible, but it’s certainly doable with the help of the hosted CRM and Powerdialer software from InsideSales.com. The special dialer puts the newest leads at the very top of the line so the sales reps can be talking with them in a matter of minutes. Imagine how impressed someone would be to fill out a web form and then receive a call a mere five minutes later. Their impression of you as a company is bound to skyrocket right then and there. So if the results are so desirable, what’s holding you back? Get on track and try out the PowerDialer and hosted CRM free for 10 days. Responding quicky to your leads will help you get back on the top of your game and at the head of your industry.

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The Life of an Intern

Let’s take a trip inside the life of an intern at InsideSales.com. A typical day could consist of anything from data entry to creation of articles and campaign strategies. Tasks can be as menial as entering data into spreadsheets or as critically important as writing emails to CEOs. What does an intern do? I believe a better question is: What doesn’t an intern do? I, as an intern at InsideSales.com will give you a little peek into my daily tasks.

I ride my bike over three miles from Brigham Young University to my internship here at InsideSales.com. Day after day, rain or shine, the long ride has helped me learn the value of hard work. I’ve learned to be open to anything and willing to contribute no matter how difficult or undesirable the task. As I’ve been consistently diligent in doing my best work, I have felt a sense of accomplishment within myself. As an intern, it’s often difficult to see the end results. It often feels like I’m not making a difference, but the approval of my own work I feel from within is enough to keep me coming back everyday.

One of the best benefits of being an intern here is simply being a part of the business environment. Even though I’m not high up in the company hierarchy, I learn so much from just hearing the business-level conversations that go on around me. There are constantly little discussions about where to go next and what needs to happen by when. It has taught me the importance of effective communication and the wide assortment of small decisions that must fit perfectly together to make a successful whole.

My internship is an unpaid, but what I lack in physical pay is made up for in real world experience. The working environment here is incredible. There’s not a single person I’ve noticed that gives anything less than their very best. When the CEO needs something done, the employees are willing to follow no matter how much extra work it means for them. There is no “I’m too cool to do that” attitude here, but instead everyone works in their separate role for the overall success of the company.

The major highlight of my experience here so far was the AA-ISP meeting held on October 12th right here at the Novell Campus by the InsideSales.com office. In the meeting, both Dave Elkington (CEO) and Ken Krogue (President) shared some groundbreaking research and strategies relating to the realm of inside sales. The tips were very simple, yet seemed to yield amazing results. One such was their suggestion to use a feature called “Local Presence” which allows callers to always appear as a local caller on the caller ID.

My advice to anyone would be to get an internship. It’s an amazing opportunity to get real world business experience while receiving course credit. There are things you learn in a business atmosphere that just don’t come in the classroom. I encourage any and all students to talk to their counselor or major advisor and see where they can fit in an internship. I can assure you that you won’t regret it!

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Auto Dialer for child support?!?!

Auto-dialer all round kind of tool helping in many different facets and area’s as well as departments and fields of work! Below is part of an article that I was reading on the web about the Auto-dialer helping to collect child support payments in the state of Arizona as well as North Carolina!! Simply amazing!!

“In 2004, the National Training Conference in Washington offered a workshop titled “Harnessing Technology to Improve Child Support Services.” At this workshop, North Carolina child support staff demonstrated that early case monitoring and intervention deters the nonpayment of child support. They presented their grant-funded pilot project to generate automated telephone reminders to custodial and noncustodial parents in several smaller counties. This proactive approach to enforcing child support orders was new and successful. When I returned to Arizona and shared that success story, we were determined to build similar proactive automation. ”

I posted the link for the rest of the article happy reading, its very interesting! :D

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Dialers Are Good, Motivated Sales People are Better

The holiday seasons are generally a tough time for sales organizations. It’s difficult to sustain motivation and drive. Prospects are avoiding big decisions — hiring, operating budgets, new processes — and just about everything else.

But the problem of waning motivation can crop up any time, not just during the holidays. Sales can be a tough gig. The dedication, effort, and knowledge needed to “make it” are often beyond what some people are willing to give.

This isn’t meant to disparage those who find the position difficult, it just means they either need to develop the required skills, or they need to find a different line of work.

But just as importantly, sales managers in many ways have direct control over employees’ attitudes.

Bad strategies, hiring, and performance management will always be a barrier to effective salesmanship. Consequently, combatting low levels of motivation starts by creating an environment in which the reps feel that they can, and will have success. Sales people need to feel that their employers are on target, that they’re working with people who allow them to succeed, and that the objectives placed upon them are fair and attainable.

It’s one thing to have a set of viable, attainable metrics, but without a centered process acting as a framework, sales people aren’t going to react positively. If you don’t provide the tools and back-end support they need, they’re going to feel that the system is set up against them.

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Alarm Autodialer

The alarm autodialer is used for industrial purposes. It allows the owners and personnel, who are responsible for industrial machinery and equipment, to keep a track of their area. Once the auto dialer is incorporated in the piece of monitored equipment, the system gets the capability to transmit data about the equipment to a monitoring website. The information is then sent off via e-mails, SMS, pager or any other communication mediums. Whatever is the appropriate tool for the application the update notifications are delivered to the concerned person. As the industrial alarm auto dialer has become a must-have system, there have been varied iterations to suit each company.
Besides, the industrial auto dialer has the ability to gauge analog signals, typically voltages or currents. In case the monitored signals fall outside of a configured normal range then the alarm system generates alarm notifications, informing the owners about the failure. With the latest technology incorporated, it is very easy to install the low cost wireless monitoring system without a need for any wired lines. As the systems have addressed the current needs of the owners, the web-based monitoring system is regarded as the most powerful unit available in the market.

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The Auto-Dialer

The Auto-Dialer is about helping you connect with more customers, increase sales and maximize profits. All of this is made possible by the use of a simple equation; use of the Auto-dialer simply equals connect with more prospects. By utilizing the easy hosted auto dialer, which is not a predictive dialer;   you will speak to more prospects in each hour of each day. By increasing your sales presentations and taking into consideration closing ratios.  A user of the Auto-dialer will generate more sales than he or she is accustomed to producing. Therefore the additional sales leads you close will mean a strapping bottom line; giving increased profits for your company and best of all, growth!

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What is an Autodialer?

“An autodialer, autodialler, or automatic calling unit is an electronic device that can automatically dial telephone numbers to communicate between any two points in the telephone, mobile phone and pager networks. Once the call has been established (through the telephone exchange) the autodialer will announce verbal messages (called a robocall in the US) or transmit digital data (like SMS messages) to the called party.” According to Wikipedia.  The Auto dialer will benefit many companies.  For example…Mortgage Brokers,loan officers, telemarketers,insurance companies, sales people, and call centers. Also an auto dialer will benefit, any company with less than 32 callers, as well as a company where a predictive dialer is cost-prohibitive.  So.. were do you go for one of these dialers you as?  Well of course there are many companies who provide such an exclusively fantastic item! Look around the internet of course do some homework and see what will fit into your company the best and give you maximum efficiency as well as savings! Happy dialing! :D

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Increase Call Responses

A lot of the very best auto dialers can easily pick up whether or not an answering machine is picking up the phone call or even a person. There is not a method for making this 100% accurate yet, because humans are mistaken also. After all we have all called the friend’s cellular phone and heard the “hello” which was actually their voicemail but started talking anyways. Autodialer software might make a similar blunder.Some smart auto-dialers can convert oral communication to text which can be ideal for general issues etc. These autodialers use speech engines to be able to convert the speech to text. These autodialers can leave detailed messages referencing an account. My high school had an autodialer software and it would call your home contact number notifiying that I had missed class or something like that. It absolutely was successful and saved the high school attendance office time by making those calls daily.

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Stop Wasting Time on Calls

All of us hate waste–it’s always, well, wasteful. It accomplishes nothing. And nothing is worse for a call center rep than waste–time wasted dialing a number, getting an answering machine, not leaving a message, waiting for the next call . . . the list goes on. How much of your sales team’s budget is wasted on the phone doing activities that ultimately provide zero return?

A good autodialer can save you from wasting time. A predictive autodialer can dial around four lines per agent, connect the customer if one line goes live, abolishing the waste of dialing numbers for hours on end and yielding no success. Some more sophisticated autodialers can detect answering machines and leave an automated message behind, further reducing the waste. An auto dialer doesn’t directly increase sales revenue–it merely puts the rep in a position to maximize their own efforts, an investment that can pay for itself.

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Dialers For Inbound/Outbound Blending

Many call centers now handle both inbound and outbound call traffic. It’s simply more efficient, and with the right customer management and auto dialer technology, finding the balance in maximizing agent time and productivity isn’t as difficult as you might think.

The right auto dialer helps manage traffic, monitors agent availability, provides recording capabilities to monitor agent effectiveness, and more. If you’ve never tried an inbound/outbound blended auto-dialer, take a look around at some of the newer features and benefits.

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